Resetting the password

To reset the password, follow these steps:

1. Do either of the following:
   • Power reset the camera.
   • Close the browser.
   Note

   Ensure that the PC can access the internet and send e-mails. Connect the PC to the same LAN as the Camera and ensure that the IP configuration matches with the LAN.

2. Open the browser on the PC and input the IP address of the camera to access the login page.
   Note

   The default IP address is 192.168.1.168.

   The login window appears.

   

3. Select Reset button to activate the password reset procedure.
4. Do the following:
   1. Enter admin in the Username field.
   2. Select the Get Key button. A key string is generated, as shown in the image below.
   Note

   The Get Key string is available only once and is randomly generated by the system. It generates a different string everytime the Get Key button is selected. Do not close the browser in the background to ensure that the procedure is not interrupted.

   

5. Copy the generated key string.
6. Create a new e-mail message with the details:
   Note

   The browser should stay open and connected to the login interface the entire time.

   • Enter Camera password reset in the Subject line.
   • Enter the copied key string in the message body.
   • Send the message to services@vtc-tw.com.tw.
   Note

   Use separate e-mails for multiple password reset requests. Send the e-mail request between 8:00 AM to 10:00 AM.

   Note

   Customer support will decode this value and send back the password string.

7. Once the password string is received from the customer support, enter the password string in its corresponding field, and then select Reset.
   Note

   The Password string is based on the Get Key string and cannot be mixed with a different Get Key string. Ensure to copy the crrect password string from its corresponding Get Key string e-mail request.

   

8. Enter the default login credentials.

   Username: admin

   Password: 123456

9. Log into the account and update the password.