Stuck Cutter Blade

If a cutter blade is stuck in a fully extended position, do the following steps to fix it:

1.Open the front cover.

a.Unlatch the receipt front cover by pulling on the holes located on both sides of the front cover.

b.Flip to fully open the front cover.

2.Flip to open the top cover. The cutter blade is in the extended position.

3.Remove the jammed paper.

Note:  Ensure that there is no paper at the paper exit area.

4.Close the top cover (A) and then the front cover (B).

When the printer detects that both covers are closed, the moving blade automatically retracts the exposed blade back to the cutter module.

Note:  The printer does not operate if the front cover or the top cover is open.