Migration Issues

For some customers who would use the 7199 printer, no additional development may be required and the printer may be deployed as a drop–in replacement for the existing 7197 printer series.

But for all customers, a thorough review of the documentation and testing of the printer in their application environments should be planned before any assumptions are made with respect to integration effort.

This section contains information about the major migration considerations identified when transitioning from the 7197 printer series to the 7199 printer.

Power supply

The 7199 printer supports four different power modes:

Terminal Power Low
Terminal Power High
60W Power Supply
75W Power Supply

The 60 Watt and 75 Watt external power supplies are available as kits. To use the full print speed capability of the 7199 printer, the 75W power supply needs to be used. All power modes support full–speed printing at normal graphic density. The terminal power and 60W power supply can be used, but with diminished print speed capability when printing dense graphics. The printer must be configured through the 7199’s resident firmware setup menu or by using a configuration utility that identifies the type of power supply being used.

Footprint reduction

The 7199 printer’s foot print and size are reduced by approximately 21% and 28% respectively from 7197 Series II. The printer dimensions have reduced from W 145.5mm x D 186.7mm x H 144.9mm (7197 Series II) to W 132mm x D 163mm x H 125.8mm (7199 printer).

Mounting flexibility

The 7199 printer supports flexible mounting options, front paper exit on table, top paper exit on table and front exit on wall to accommodate customer counter layout or space constraint. The 7199 can be wall–mounted directly without using an additional mounting plate. Customers can purchase screws and wall plugs locally for wall mounting.

Paper low sensor

The following is a comparison between the paper low sensor of the 7197 and 7199 printers:

7199 printer—uses an Optical sensor. Adjust paper low detection through the 7199 Configuration Utility or Offline Printer Configuration. If using OPOS or JavaPOS, configure the paper low setting through a Profile option.
7197 printer—uses a Mechanical sensor. Adjust paper low detection by adjusting the screw on the sensor assembly.

Both the 7199 and the 7197 printers have the paper low default setting of 15 feet.

Paper jam detection

The 7199 printer detects paper jams by monitoring the paper jam sensor located at the backside of the paper platen. The sensor can detect and report the error during the initial jam or when paper starts to roll around the platen. Paper jam errors are reported to a system in the same manner as the paper end error.

All Asian fonts

Both the 7199 and 7197 printers support all Asian fonts (Japanese, Korean, Traditional Chinese and Simplify Chinese). In the 7197 printer, users would still need to download the font from the NCR product site and flash it to the printer.

The 7199 printer uses a configuration utility to set Asian font mode. Because of this new feature, an application needs to send a new parameter to specify which Asian font the printer uses when it is in Asian font mode

Printer model ID

The following is a comparison between the status ID of the 7197 and the 7199 printers:

7197 printer—returns a response to the printer status ID command with either a 7194 or a 7197 signature depending on the printer configuration setting.
7199 printer—returns a response to the printer status ID command with a 7199 signature, but can also be configured to return the same ID as 7197.

The response is helpful to customers who are using a 3rd–party software that checks the status ID. If used, the printer setting should be set with the same default value as the 7197 printer.

Three–colored LED indication

The 7197 Printer Series II only uses a single LED color to determine its behavior. The printer status can be determined by observing if its green LED is blinking slow or fast.

The 7199 printer uses three colored LEDs to determine its printer status:

Green—indicates that the printer is online without errors.
Amber—indicates that the printer is in the recoverable error condition; for example, the receipt paper is low, the printer runs out of receipt paper, the printer cover is open, and so forth.
Red—indicates that the printer is in the unrecoverable error condition; for example, a memory error, and so forth.

Each error indication in the amber and red colors has different blink patterns that enable an operator to identify the error. For more information about the blink patterns, refer to the NCR 7199 Thermal Receipt Station Printer User Guide (BCC5-0000-5172).

Compatible top margin mode

The gap between the thermal head position and paper cut position of the 7199 printer is narrower compared to the 7197 printer, resulting to a narrower blank space at the top of the 7199 receipt. This narrower blank space yields a paper consumption reduction of approximately 4.8 mm. This feature is available only when the printer's Compatible Top Margin Mode is disabled.

If an existing application uses the blank space or pre–print data in the next transaction, it causes an unexpected result, such as a cut position issue caused by the gap difference. To avoid this issue, the 7199 printer secures the default gap size by using the firmware control. By default, the Compatible Top Margin Mode is set to Enable, and must not be changed so that the issue can be prevented.

Built–in cable management

The following is a comparison between the cables of the 7197 and the 7199 printers:

7197 printer—has an added cable restraint connected by a screw adjacent to the cable ports.
7199 printer—has an integrated cable restraint positioned on both sides (left and right), separating the power cable and the LAN/USB cables.

Power cable cradle

The following is a comparison between the power cable cradle of the 7197 and the 7199 printers:

7197 printer—can have power cable mis–orientations.
7199 printer—can prevent power cable mis–insertion through the self–orientation capability of the cradle.

Print head replacement

The print head of the 7199 printer can be easily replaced. To replace the print head, do the following:

Push down the lower paper guide edges until the paper guide flips.
Pull both print head latches to detach the print head from the main frame.
Pull the print head out until it separates with the main frame and detach the flex cable connector.

Top cover

The following is a comparison between the 7197 and the 7199 printers when opening the top covers:

7197 printer—its latches are located in the left and right sides. Its user would need to open the top cover using both hands.
7199 printer—its latches are located at the middle of the top cover, almost near the printer mouth. Its user would only need one hand to open the top cover.

Knife

The following are comparisons between the knife of the 7197 and the 7199 printers:

	Life	Knife Type
7197	About one million cuts	Scissor type Note For partial cut, it leaves an uncut paper that measures 0.08 ± 0.05 in. (2.0 ± 1.2 mm) at the right side of the receipt.
7199	About two million cuts	Guillotine type Note For partial cut, it leaves an uncut paper that measures 0.08 ± 0.05 in. (2.0 ± 1.2 mm) at the center of the receipt.

Diagnostic mode

The following is a comparison between the 7197 and the 7199 printers on entering the diagnostic mode:

7197 printer—enters the diagnostic mode by setting dip–switch positions and then powering on the printer while holding the feed button.
7199 printer—enters the diagnostic mode by powering on the printer while holding the feed button. There are no dip–switches on the 7199 printer.