Service Level Troubleshooting

Diagnostics Overview

The NCR 7199 Series Thermal Receipt Station Printer performs four types of diagnostic tests to help troubleshoot problems and to change the printer configuration. Each of these is described in detail in the sections that follow.

• Startup (Level 0) Diagnostics—the printer performs these tests during the startup cycle. For more information, refer to Startup (Level 0) Diagnostics.
• Printer Configuration (Level 1)—allows configuration of the printer using a Configuration Menu that is printed on a receipt. For more information, refer to Configuring the Printer.
• Runtime (Level 2) Diagnostics—the printer checks the status during normal operation. For more information, refer to Runtime (Level 2) Diagnostics.
• Remote (Level 3) Diagnostics—the printer keeps track of counters during normal operation.