Printer Cannot Connect through USB

Cause	What to Do	Where to Go
USB Type setting may be mismatched with the software interface configuration	Print the configuration form and check the USB Type setting under the Hardware section. USB Type: NHPI — indicates that the printer is configured for USB HID Interface. USB Type: EPiC — indicates that the printer is configured for Virtual COM Port. To validate the assigned Port number, run Edgeport.exe. If needed, change the USB Type setting.	Refer to Changing the USB Type setting.
Virtual COM Port driver is not installed	Install the Virtual COM Port driver, and then verify if it was properly installed.	Refer to the following sections: Installing the USB Virtual COM Port Driver for printer Verifying the installation

Cause

What to Do

Where to Go

USB Type setting may be mismatched with the software interface configuration

Print the configuration form and check the USB Type setting under the Hardware section.
- USB Type: NHPI — indicates that the printer is configured for USB HID Interface.
- USB Type: EPiC — indicates that the printer is configured for Virtual COM Port. To validate the assigned Port number, run Edgeport.exe.
If needed, change the USB Type setting.

Virtual COM Port driver is not installed

Install the Virtual COM Port driver, and then verify if it was properly installed.

Refer to the following sections: