NCR Printer Flash Utility

The NCR Printer Flash Utility is an application used to flash or update the firmware and font files to the printer. The Flash Utility is available in the following versions:

  • Graphical User Interface (GUI)
  • Windows Command Line

The GUI version can also be used to create a Firmware folder in a USB thumb drive that allows the 7199 and 7169 to be upgraded from the thumb drive.

The following are firmwares that can be loaded to the printer:

  • Boot Firmware or Initial Program Load (IPL) Firmware
  • Main Firmware
  • Single-Byte Character Set (SBCS) Font
  • Double-Byte Character Set (DBCS) Font for Receipt printing
  • Double-Byte Character Set (DBCS) Font for Slip printing
  • Table
  • Printer Configuration Table
  • Combined File 1 (IPL + Main FW)—for future enhancement
  • Combined File 2 (ALL File)—for future enhancement
Note

Take note of the following limitations:

  • In case two similar models are connected to terminal during the downloading process, some unexpected behavior may occur.
  • In case a wrong model is selected, IPL and Main Firmware file downloads are protected. This protection is available on NCR 7199 Series printer or newer. Please note that other firmware files (SBCS, DBCS, and others) do not have the same protection.
  • For CLI, the download type parameter /a supports *.sfn and *.dfn file extensions. Ensure that the firmware is correct before using the download type parameter /a.

This document provides procedures for using the Flash Utility in updating the firmware of the following NCR Voyix printers:

  • 7199
  • 7169
  • 7709-F305
  • 7199-7x03/7x04
Note

Some sections of the Flash Utility also apply to the legacy printers found in the Device Model drop-down list.