Handling POS responses

The following table describes the possible responses received when sending the void payment request.

Condition	POS response
The house card tender fails to void	When the POS is not configured to prompt the associate to retry voiding the house card tender when the tender fails to void, the application accepts the void request and logs the failure.
When the POS is configured to prompt the associate to retry voiding the house card tender when the tender fails to void, the application displays an information message. To continue the transaction, do one of the following: Select Retry Voiding to retry voiding the tender. Select Continue. Depending on when the tender is voided, the application can respond with the following actions. The application displays the Tender Menu screen and the house card tender that failed to void is grayed out and labeled as Voided. Complete the transaction. The application displays the Void screen. The house card tender that failed to void is grayed out and labeled as Voided. The application displays the Post Void screen. The house card tender that failed to void is grayed out and labeled as Voided. Note This applies to single partial tender void, mid-void, and post-void transactions only. For security reasons, the application does not print the customer’s full account number. For more information, consult with an NCR Representative.

Condition

POS response

The house card tender fails to void

When the POS is not configured to prompt the associate to retry voiding the house card tender when the tender fails to void, the application accepts the void request and logs the failure.

When the POS is configured to prompt the associate to retry voiding the house card tender when the tender fails to void, the application displays an information message. To continue the transaction, do one of the following:

Select Retry Voiding to retry voiding the tender.
Select Continue. Depending on when the tender is voided, the application can respond with the following actions.
- The application displays the Tender Menu screen and the house card tender that failed to void is grayed out and labeled as Voided. Complete the transaction.
- The application displays the Void screen. The house card tender that failed to void is grayed out and labeled as Voided.
- The application displays the Post Void screen. The house card tender that failed to void is grayed out and labeled as Voided.

Note

This applies to single partial tender void, mid-void, and post-void transactions only. For security reasons, the application does not print the customer’s full account number. For more information, consult with an NCR Representative.