Blank user interface

The POS application displays a blank screen upon startup.

Use the following information to determine the problem’s possible cause and solution.

Possible causes

This event may be caused by any of the following factors:

This error may occur because the POSClientConnectionManager service is not running in Windows Services.

Solution

Start or restart the service in Windows Services. Follow these steps:

  1. Close the POS application.
  2. Go to Windows services.
  3. Start or restart the PosClientConnectionManager service.
  4. Relaunch the POS application.

The HostIP in the %PROGRAMDATA%\NCR\AdvancedStore\POS\Configuration\PosClientConnectionManager.xml file is incorrect. The HostIP value must point to the name or the IP address of the Enterprise Web Server.

Solution

Validate the HostIP in the %PROGRAMDATA%\NCR\AdvancedStore\POS\Configuration\PosClientConnectionManager.xml file with the correct name or IP address of the Enterprise Web Server.