Customizing error messages for the Payment Services Hub

When the POS is integrated with the Payment Services Hub (PSH), the POS can be configured to mid-void the transaction when a gift card fails to activate. A configurable information message displays. The default error message text can be configured and overridden by creating a configuration file.

To configure PSH error message text, follow these steps:

1. Create a folder called PaymentClientData in %PROGRAMDATA%\NCR\AdvancedStore\POS.
2. In the folder %PROGRAMDATA%\NCR\AdvancedStore\POS\PaymentClientData, create a configuration file called PSHGiftCardResponsesCodes.
3. Add a response code in the configuration file. The code must be written as:

   <Error code> '-' <Tender ID > ',' <Error Message Text>

   Error Code—matches a PSH error code

   Tender ID—matches a PSH Tender ID

   Error Message Text—the text to be displayed

   Example

   201-GIFT_CARD,System error. Received unsupported response code 201. Please contact Helpdesk.

4. Save the file.

For more information about configuring error messages, consult with an NCR Representative.