Clearing Jams in the Note Dispenser

When the kiosk detects a jam in the Note Dispenser, a message displays on the screen. Faulty notes can cause the dispenser to jam at the currency cassette or along the transport path.

The NCR SelfServ 75 Kiosk maintains a count of the notes that it dispenses to the customer. The kiosk counts any note that passes the BPS Sensor as being delivered to the customer. Any note that remains behind the BPS Sensor is viewed as undelivered.

When the "Continue" button on the error message screen is touched, the SelfServ 75 kiosk routes all undelivered notes located behind the diverter gate into the Reject Bin, reconciles the transaction, and then displays and presents the amount duet to the customer.

There are two possible scenarios that indicate a possible note jam.

•Customer received an amount of currency that differs from that indicated as due by the transaction.

•Customer did not receive any of the currency indicated as due by the transaction.

In either of these situations, the system should display an error message at the kiosk.

Note:  If either of these situations occurs and the system completes the transaction without displaying an error message, this indicates that there may have been a Note Dispenser hardware failure. Refer to "Reconciling a Note Dispense if the Note Dispenser Hardware Fails.