Clearing a Jam in the Dispenser

When an error message displays on the screen indicating a possible jam in the dispenser, perform the following steps:

1.Unlock and open the kiosk door.

2.Unlock and open the internal security door.

3.Pull out the Currency Dispenser until fully extended.

Warning: The Dispenser contains hazardous moving parts. The Dispenser should only be pulled out of the kiosk by Authorized Personnel. When the Dispenser is pulled out of the kiosk, keep fingers and other body parts away from the area around the Green Wheel.

4.Identify the location of the jam within the Dispenser and take the appropriate actions as indicated in the table below.

Jam Location

Perform the following actions

Underneath Belts on top of kiosk (past BPS Sensor but behind Exit Sensors)

The kiosk views this note as having been dispensed to the customer.

  1. If there is a note located on top of the kiosk, past eh BPS Sensor but behind the Exit Sensor,, carefully turn the green wheel on the right side of the dispenser counter-clockwise to remove the note manually.
  2. Push the Dispenser back into place and close the door.
  3. Touch the "Continue" button displayed on the message screen. The kiosk calculates how much money has been dispensed to the customer, reconcile the transaction, and dispense the remaining amount owed.
  4. Verify change amount with amount due to customer. Give customer the correct amount due. (Place any excess notes in the Reject Bin.)

Underneath Belts on Top of Kiosk

(behind BPS Sensor)

The kiosk views this money as not dispensed to the customer.

  1. If there is a note located on top of the kiosk behind the BPS Sensor, carefully turn the green wheel on the right side of the dispenser counter-clockwise to remove the note manually.
    Note: If you used the green wheel to move the note past the BPS Sensor, this is not considered "delivered" to the customer. Place the note in the Reject Bin.
  2. Push the Dispenser back into place and close the door.
  3. Touch the "Continue" button displayed on the message screen. The kiosk calculates how much money has been dispensed to the customer, reconcile the transaction, and dispense the remaining amount owed.
  4. Verify change amount with amount due to customer. Give customer the correct amount due. Place any excess notes in the Reject Bin.

Underneath the Belts in Back of Kiosk

The kiosk views these notes as not dispensed.

  1. Carefully turn the green wheel on the right side of the dispenser counter-clockwise to remove the note manually. Carefully remove the jammed notes and place them in the Reject Bin.
  2. Push the Dispenser back into place and close the door.
  3. Touch the "Continue" button displayed on the message screen. The kiosk purges the remaining notes into the Reject Bin, reconcile the transaction, and dispense the remaining amount owed to the customer.
  4. Verify change amount with amount due to customer. Give customer the correct amount due. Place any excess notes in the Reject Bin.

No notes are visible

Follow the procedure provided for " Clearing a Jam in a Currency Cassette."