Preventive Maintenance

When dirt grime are allowed to collect on the kiosk, the overall performance and life expectancy of the unit is reduced. To keep systems functioning at the top performance level, ensure that units are kept clean.

! Important:  Take note of the following guidelines:

NCR recommends using Food Grade Disinfectant wipes (non-alcohol, food grade, pre-moistened wipes) to clean the kiosk and its exterior devices. Pre-moistened wipes are recommended to prevent staff from accidentally spraying cleaning agents directly onto the kiosk. But, some devices and common touch points may allow for stronger cleaning agents.

NCR recognizes that there are non-NCR third-party hardware devices, and we recommend following the instructions as provided by those vendors. For cleaning of the interior of kiosk devices, consult trained service personnel.

Warning: Do not soak the kiosk and its devices with cleaning liquid. Do not spray cleaners or other solutions directly onto the kiosk. Avoid getting any liquid inside the kiosk or its components. If liquid does get inside, have a qualified technician check the kiosk before powering it on.

Preventive maintenance includes the tasks in the following table.

Task

Frequency

Cleaning the Touchscreen

Weekly or as required

Cleaning the Cabinet and Exterior Surfaces

Weekly or as required

Cleaning MSR Magnetic Heads

Monthly

Cleaning the Receipt Printer

Monthly

Cleaning the Check Acceptor

Monthly

Cleaning the Card Dispenser Read/Write Head

Monthly

Cleaning the Note Acceptor

Every two years or as required