Amber LED is Blinking
Bezel LED | Cause | What to Do | Where to Go |
---|---|---|---|
2 Blinks, Pause 5 seconds | Thermal print head temperature is too hot | The print head may overheat when printing in a room where the temperature is above the recommended operating temperature or when printing high–density graphics continuously, regardless of the room temperature. In either case, the printer will shut off.
| Refer to Physical and Operating Environment for the recommended temperature range for operating the printer. |
Contact a service representative if the printer continues to overheat. | Refer to Contacting a Service Representative. | ||
3 Blink, Pause 5 seconds | Receipt cover is open | Close the cover. The printer will not operate with the cover open. | |
4 Blinks, Pause 5 seconds | Receipt paper is out | Change the paper now. Do not run a transaction without paper as the data may be lost. | Refer to Loading and Changing the Receipt Printer. |
5 Blinks, Pause 5 seconds | Paper is jammed | Open the receipt cover and clear any jammed paper. Tear off any excess paper against the tear–off blade. | Refer to Loading and Changing the Receipt Printer. |
6 Blinks, Pause 5 seconds | Cutter blade failure | Open the receipt cover and check the cutter blade. Clear any jammed paper. Tear off any excess paper against the tear–off blade. | Refer to the following: |
Contact a service representative if the above action does not resolve the problem. | Refer to Contacting a Service Representative. | ||
Blown fuse | When the fuse is blown, the paper does not advance when pressing the Paper Feed button and a black line appears on the paper when attempting to print. Contact a service representative. | Refer to Contacting a Service Representative. | |
N/A | AC or DC supply voltage is out of range | If paper is not low and no conditions indicate that the thermal print head is too hot, then it is likely that the power supply voltage is out of range. Contact a service representative | Refer to Contacting a Service Representative. |