Amber LED is Blinking

Bezel LEDCauseWhat to DoWhere to Go
2 Blinks, Pause 5 secondsThermal print head temperature is too hot

The print head may overheat when printing in a room where the temperature is above the recommended operating temperature or when printing high–density graphics continuously, regardless of the room temperature. In either case, the printer will shut off.

  • If the temperature of the print head is too hot, adjust the room temperature or move the printer to a cooler location.
  • If the print head is overheating because of printing high density graphics continuously, reduce the graphics print density.
Refer to Physical and Operating Environment for the recommended temperature range for operating the printer.
Contact a service representative if the printer continues to overheat.Refer to Contacting a Service Representative.
3 Blink, Pause 5 secondsReceipt cover is openClose the cover. The printer will not operate with the cover open. 
4 Blinks, Pause 5 secondsReceipt paper is outChange the paper now. Do not run a transaction without paper as the data may be lost.Refer to Loading and Changing the Receipt Printer.
5 Blinks, Pause 5 secondsPaper is jammedOpen the receipt cover and clear any jammed paper. Tear off any excess paper against the tear–off blade.Refer to Loading and Changing the Receipt Printer.
6 Blinks, Pause 5 secondsCutter blade failureOpen the receipt cover and check the cutter blade. Clear any jammed paper. Tear off any excess paper against the tear–off blade.

Refer to the following:

Contact a service representative if the above action does not resolve the problem.Refer to Contacting a Service Representative.
Blown fuseWhen the fuse is blown, the paper does not advance when pressing the Paper Feed button and a black line appears on the paper when attempting to print. Contact a service representative.Refer to Contacting a Service Representative.
N/AAC or DC supply voltage is out of rangeIf paper is not low and no conditions indicate that the thermal print head is too hot, then it is likely that the power supply voltage is out of range. Contact a service representativeRefer to Contacting a Service Representative.