Returns Setup

The following table describes the Returns Setup options.

Option name	Value	Default value	Description
Allow One Lookup Per Transaction	Yes/No	No	Determines whether or not to allow associates to look up more than one transaction when processing returns. Note Set to Yes to only allow associates one transaction lookup per return transaction.
Allow Override for Expired Receipts	One of the following values: Allow Override Do Not Allow Override Display Override	1	Determines whether or not an override is allowed using an expired receipt. 0—Allow Override. The POS application displays a message with options to continue to the Authorization Required screen or to return to the View Transaction screen. 1—Do Not Allow Override. The POS application displays a message and returns to the View Transaction screen. 2—Display Override. The POS application immediately displays the Authorization Required screen. Note This option works in conjunction with the Transaction Search Lookup Days parameter.
Allow Override for Non-returnable Item	One of the following values: Allow Override Do Not Allow Override Display Override	1	Determines the override setting during a restricted return for configured non-returnable items. 0—Allow Override. The POS application displays a message with options to continue to the Authorization Required screen or to return to the View Transaction screen. 1—Do Not Allow Override. The POS application displays a message and returns to the View Transaction screen. 2—Display Override. The POS application displays the Authorization Required screen.
Automatic Receipt Recall	Yes/No	Yes	Displays the items immediately after scanning the receipt.
Default Refund Tender	A numeric value from zero to 80	1	Defines the tender to use for return transactions when there is a remaining refund amount left after using all available receipted return tenders.
Display Customer Signature Prompt for Returns	Yes/No	Yes	Determines whether or not the POS application prompts for customer signature in all types of return transaction. Note This parameter works in conjunction with the Signature Required for All Returns parameter.
Display Purchase Date Warning for Offline Returns	Yes/No	No	Determines whether or not to display a warning message indicating that the return transaction date has exceeded the return policy period when the POS application is offline, when the transaction is not found in the database, or when returning non-receipted items. Note When the purchase date is not known, the values set for the Receipted Return Days and Gift Receipt Return Days parameters are used to determine the validity of the return policy. When the purchase date is known, the value set for the Minimum Year for Original Purchase parameter is used to determine the validity of the return policy.
Display Return Item Quantity screen for Scan/Key-In	Yes/No	No	Determines whether or not to display the screen to enter item quantity when an item is scanned or entered in a return transaction. When this parameter is set to No, the return item quantity is set to one. Note When the Enable Quantity Button parameter is set to No, the return item quantity will always be set to one regardless of the Display Return Item Quantity screen for Scan/Key-In parameter value.
Display Store Information	Yes/No	Yes	Determines if store information is displayed on the Select Receipt screen.
Dividend Refund Amount Adjustment Cutoff Date	A date value with the following format: MM-DD-YYYY.	01-21-2017	Determines the cutoff date for the prior year after which dividend refund amount adjustments are applied. Note For return transactions that occur after the specified cutoff date, the refund amount is adjusted with the value defined in the Prior Year Dividend Value parameter.
Enable Edit Refund Tenders	Yes/No	No	Determines whether or not the Enable Refund Tenders button and all the refundable tenders used in the original sale transaction are displayed in the Refund Tender Menu.
Enable Even Exchange Returns	Yes/No	No	Determines if the Even Exchange button is displayed on the Return Entry Screen, Returns Main Menu, and Exchange Main Menu.
Enable Exchange Only Returns	Yes/No	No	Determines whether or not the Exchange Only option is available in return transactions.
Enable Hand-key at PIN Pad Button for Lookup	Yes/No	No	Enables the Hand-key on PIN Pad button for card token lookup. When selected, the POS only accepts card numbers entered on the PIN pad device for returns transactions.
Enable Insert/Swipe at PIN Pad Button for Lookup	Yes/No	Yes	Enables the Insert/Swipe on PIN Pad button for card token lookup. When selected, the POS application only accepts card numbers inserted or swiped on the PIN pad device for returns transactions.
Enable Lookup for Missing Product Information	Yes/No	No	Enables price lookup to retrieve missing product information from an external transaction.
Enable No Receipt Returns	Yes/No	Yes	Determines whether or not the No Receipt button is enabled on the Transaction Search screen.
Enable Non-Receipted Customer Information	Yes/No	Yes	Determines whether or not customer information is captured during a return without the original receipt. Note To specify the fields on the No Receipt Customer Information screen, modify the options for NonReceiptedReturnCustomerInfoPrompts. For more information, refer to Information Form Definitions.
Enable Price Change in Gift Receipted Returns	Yes/No	Yes	Determines whether or not the Price Override button is enabled in the Item Options panel on the Return Main Menu screen during gift-receipted returns.
Enable Price Change in Non-Receipted Returns	Yes/No	Yes	Determines whether or not the Price Override button is enabled in the Item Options panel on the Return Main Menu screen during non-receipted returns.
Enable Price Change in Receipted Returns	Yes/No	Yes	Determines whether or not the Price Override button is enabled in the Item Options panel on the Return Main Menu screen during receipted returns.
Enable Receipted Customer Information	Yes/No	No	Displays the Return Customer Information screen during receipted returns. Note To specify the fields on the Return Customer Information screen, modify the options for ReceiptedReturnCustomerInfoPrompts. For more information, refer to Information Form Definitions.
Enable Returning Items from different Years of Purchase in a single Return	Yes/No	Yes	Determines whether the POS application accepts items purchased in different calendar years in a single returns transaction.
Enable Return Not Found In RMS	Yes/No	No	Determines whether or not a return transaction that is not found in the returns database can be processed for sales and gift receipts.
Enable Year of Purchase	Yes/No	No	Determines whether or not the POS application asks for the return item’s year of purchase for non-receipted returns.
Gift Card Sale Allowed in Exchange Only	Yes/No	No	Determines whether or not a gift card can be purchased during an exchange–only transaction.
Gift Receipt Refund Offline Override Tenders	A comma-separated list of numeric values from zero to 255 characters	(None)	Specifies the tenders to display when the customer does not want a refund on the original tender during offline gift–receipted returns.
Gift Receipt Return Days	A numeric value from zero to 999	120	Determines the number of days a gift receipt is valid for a return. The duration starts after the day of the transaction. Note The number of days configured for this parameter is counted according to the POS terminal’s business date, not on the date of the system in which the POS is installed.
Item limit before manager override	A numeric value from zero to 9999999999	0	Specifies the maximum amount allowed for a returned item before a manager override is required.
Item Lock-out Time	A numeric value from zero to 9999	5	Specifies the time in minutes for an item lock when performing a return.
Item Lookup Allowed in Gift Receipt Returns	Yes/No	No	Enables or disables the Item Lookup global button during gift-receipted returns.
Item Lookup Allowed in Returns	Yes/No	No	Enables or disables the Item Lookup global button during returns and exchanges.
Lookup Attempts for No Receipt	A numeric value from zero to 99	0	Specifies the number of return transaction lookup attempts before enabling the No Receipt button.
Manual Entry of Return Price in Non Receipted Transaction	Yes/No	No	Determines whether or not the POS application prompts associates to manually enter the return price of items in non-receipted return and exchange-only transactions. When enabled, the POS application displays the Item Price screen after an item is added to the transaction.
Maximum amount of price difference for Even Exchange	A numeric value from zero to 999999999	0	Specifies the maximum amount difference allowed between the price of return item and sale item in an even exchange transaction.
Maximum percentage of price difference for Even Exchange	A numeric value from zero to 999	0	Specifies the maximum percentage difference allowed between the price of return item and sale item in Even Exchange.
Maximum Receipts Allowed	A numeric value from zero to 999	5	Specifies the maximum number of receipts that can be scanned within one return transaction.
Max Items Allowed for Return in Exchange Only	A numeric value from one to 99	1	Specifies the maximum allowable number of items for return in an Exchange Only transaction.
Max Transaction Lookup Results	A numeric value from one to 99, or blank	10	Specifies the maximum number of return transaction lookup results. A blank value will display all transactions. Caution Setting the value to blank may cause an error when the number of matching transactions is too large.
Minimum Year for Original Purchase	A year value between 1990 and 9999 with the following format: YYYY.	2010	Specifies the accepted starting year of purchase for non-receipted returns.
Non Receipted Customer ID Prompt Location	Prompt before item entry/Prompt after total	BeforeItemEntry	Defines when to prompt for customer ID. BeforeItemEntry—The POS application prompts for the customer ID before adding items to the transaction. AfterTotal—The POS application prompts for the customer ID after totaling the amount due for the transaction.
Non Receipted Refund Override Tenders	A comma-separated list of numeric values from zero to 255 characters	1,8,50	Specifies the tenders to display when the customer does not want a refund on the original tender in a non-receipted return transaction.
Non-returnable Item Price Ending	A comma-separated list of numeric values from zero to 255 characters	(None)	Determines the ending price of non-returnable items.
Number of days for monitoring and restricting member non-receipted returns	A numeric value from zero to 999	90	Specifies the allowable period, in days, when the POS monitors and restricts non–receipted returns for each customer member.
Number of non-receipted returns that can be processed for a customer	A numeric value from zero to 999	10	Specifies the number of non-receipted returns that can be processed for a given customer.
Override Required for Returnable Items	One of the following values: Allow Override Display Override	0	Determines the override setting during a restricted return for configured returnable items that require override. 0—Allow Override. The POS application displays a message with options to continue to the Authorization Required screen or to return to the View Transaction screen. 1—Display Override. The POS application displays the Authorization Required screen.
Print Audit Copy	Yes/No	Yes	Determines whether or not to print an audit copy of the receipt during a return transaction.
Print Return Price Options	One of the following values: Never print Print Unit Return Price Print Unit Return Price If Differs Print Total Return Price Print Total Return Price If Differs	0	Determines the print return price option. 0—Never print 1—Print Unit Return Price 2—Print Unit Return Price If Differs 3—Print Total Return Price 4—Print Total Return Price If Differs
Prohibited Receipt Types For Return	A numeric value from zero to 20 characters	8	Specifies the receipt bar code type identifiers that are restricted for use in return transactions. For information about the available receipt bar code type identifiers, refer to Receipt Bar Code Type Identifier.
Prompt for Customer Identifying Information Note This parameter is blacklisted.	One of the following values: Customer ID Driver’s License Customer ID or Driver’s License No Identifying Information Required Select Customer ID Type	3	Determines the prompt required when performing a customer lookup. 1—Customer ID 2—Driver’s License 3—Customer ID or Driver’s License 4—No Identifying Information Required 5—Select Customer ID Type
Prompt Photo Identification in Non-Receipted Returns	Yes/No	No	Determines whether or not to prompt for a photo identification at the beginning of a non-receipted return transaction.
Prompt to choose not to provide Customer Identifying Information Note This parameter is blacklisted.	Yes/No	Yes	Determines whether or not the customer can choose not to provide customer identifying information.
Prompt whether an electronic or paper version of the signature is to be returned	Yes/No	No	Determines whether or not a signature is captured electronically or on paper during a returns transaction.
Receipted Refund Offline Override Tenders	A comma-separated list of numeric values from zero to 255 characters	(None)	Specifies the tenders to display when the customer does not want a refund on the original tender during offline receipted returns.
Receipted Refund Override Tenders	A comma-separated list of numeric values from zero to 255 characters	1, 11, 50	Specifies the tenders to display when the customer does not want a refund on the original tender during receipted returns.
Receipted Return Days	A numeric value from zero to 999	90	Specifies the number of days during which a receipted return is valid.
Receipted Return Days for Employee	A numeric value from zero to 999	(None)	Specifies the number of days which a receipted return is valid for employees.
Receipted Return Days for Member	A numeric value from zero to 999	(None)	Specifies the number of days which a receipted return is valid for customer members.
Receipted Returns Refund Expiry Date Type	Receipt Refund Expiry Date/Item Refund Expiry Date	Receipt Refund Expiry Date (ReceiptRefundExpiryDate)	Determines which refund expiry date type is used during a receipted or gift receipted returns transaction. Receipt Refund Expiry Date (ReceiptRefundExpiryDate)—uses the receipt date and the value defined in the Receipted Return Days and Gift Receipted Return Days parameters to determine the return eligibility date of all items. Item Refund Expiry Date (ItemRefundExpiryDate)—uses the item’s associated refund expiry date. If the Item Refund Expiry Date is blank, the POS application uses the Receipt Refund Expiry Date to determine the return eligibility date of the item. For more information, consult with an NCR Representative.
Refund Tender Cash Alternates	A comma-separated list of numeric values from zero to 255 characters	8, 11, 50	Specifies the refund tender menu options that are available to the customer when the cash refund is over the configured limit.
Refund Tender Even Exchange	A comma-separated list of numeric values from zero to 255 characters	1, 11	Specifies the tenders to display when there are no tenders in an exchange.
Refund Tender Gift Receipt	A comma-separated list of numeric values from zero to 255 characters	1, 11, 50	Specifies the tenders to display when returning a gift receipt.
Refund Tender Gift Receipt Alternatives	A comma-separated list of numeric values from zero to 255 characters	(None)	Specifies the alternate tenders to display when returning with a gift receipt.
Refund Tender Non Receipted	A comma-separated list of numeric values from zero to 255 characters	11	Specifies the tenders to display when there is no proof of purchase.
Refund Tender Offline Receipted	A comma-separated list of numeric values from zero to 255 characters	1, 11, 50	Specifies the tenders to display when returns database is offline or the transaction is not found.
Returns Location Include	An alphanumeric value from zero to 500 characters	(None)	Determines whether or not the store location is allowed to do a return transaction.
Returns Location Exclude	An alphanumeric value from zero to 500 characters	(None)	Determines whether or not the store location is restricted to do a return transaction.
Return Offline Message	An alphanumeric value from zero to 80 characters	POS IS OFFLINE TO RETURNS SERVER	Provides the text that displays on the title help to inform the associate that returns is offline to the Enterprise.
Return Priority Order	One of the following values: Oldest/Highest Oldest/Lowest Newest/Highest Newest/Lowest	Oldest/Highest	Specifies the priority order preference that the POS application displays when scanning a specific item for a lookup request.
Return Tender Priority	A comma-separated list of numeric values from zero to 255 characters	4,5,6,3,11,51,52,50,1	Identifies the order in which tenders are refunded when multiple tenders were involved in a transaction.
Signature Required for All Returns	Yes/No	Yes	Determines whether or not customer signature is required for all types of return transactions. When set to No, the POS application does not print the customer signature line on return transaction receipts.
Suspend Returns Allowed	Yes/No	No	Determines whether or not the suspend returns is enabled.
Token Masking Scheme	An alphanumeric value from zero to 40 characters	Last4	Specifies the masking scheme used for displaying the credit card token number in the POS. For more information on the masking schemes, refer to Masking Definitions.
Transaction limit before manager override	A numeric value from zero to 9999999999	0	Specifies the maximum amount allowed for a return transaction before a manager override is required. This value when set will be used for receipted and non-receipted returns as long as their transaction limits are the same. If the transaction limit is different for receipted and non-receipted returns, set another value using the Transaction limit before manager override for non-receipted returns parameter. The value set for the Transaction limit before manager override parameter should be specific for receipted returns transaction limit.
Transaction limit before manager override for non-receipted returns	A numeric value from zero to 9999999999	0	Specifies the maximum amount allowed for a non-receipted returns transaction before a manager override is required. If the transaction limit values are the same for both receipted and non-receipted returns before a manager override is required, leave the value as null.
Transaction Search Lookup Days	A numeric value from zero to 999	90	Specifies the date range used in searching for a transaction during a returns transaction. Note The POS application only uses this option when the Allow Override for Expired Receipts option is set to either Allow Override or Display Override.
Transaction Search Results Sort Order	Ascending/Descending	Descending	Specifies the order of transaction search results displayed.