Accepting alternate IDs in non-receipted returns

Retailers can enable the application to display configured alternate IDs. The associate then selects the ID type the customer presents. For more information, refer to Returns Setup.

To accept a customer’s alternate ID in a non-receipted return, follow these steps:

1. On the Transaction Search screen, select No Receipt. The application displays the No Receipt Customer Information screen.
2. Select and scan or enter the 8-digit ID numbers of one of the following:
   • Military ID
   • Passport
   • Resident Alien ID
   • State issued
3. Enter the required information, then select Continue. The application displays the Return Main Menu screen.
4. Do one of the following:
   • Scan the item bar code.
   • Enter the item code on the keypad, and then select Enter.
   Note

   If the item is non-returnable, the application displays an error message.

   The application displays the Return Reasons screen.

5. Select a return reason.
6. Continue scanning or entering items as necessary. When all the items for return are entered, select Refund. The application displays a message requesting for the customer’s signature.
7. Select OK. The application displays the Return Tender Menu screen.
8. Do one of the following:
   • To issue a refund to the customer using the tender displayed on the Refund Tender Menu screen, select Refund Tenders. For more information, refer to Issuing Refunds.
   • To change tenders, select Override Tenders. For more information, refer to Changing refund tenders.

   The application displays the Receipt Preference screen.

9. Select a receipt type. The application prints the receipts. Have the customer sign the Return receipt on the payment terminal. The next screen displayed on the POS depends on the selected return tender.
10. Close the cash drawer.