Preface
Audience
This book is written for hardware installer/service personnel, system integrators, and field engineers.
Notice: This document is NCR proprietary information and is not to be disclosed or reproduced without consent.
Safety Requirements
The NCR Mobile Gateway Controller conforms to all applicable legal requirements. To view the compliance statements see the NCR RealPOS Terminals Safety and Regulatory Statements (B005-0000-1589).
Caution: The on/off switch is a logic switch only. The AC line voltage primaries are live at all times when the power cord is connected. Therefore, disconnect the AC power cord before opening the unit to install features or service this terminal.
Lithium Battery Warning
Warning: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type as recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
Attention: Il y a danger d'explosion s'il y a remplacement incorrect de la batterie. Remplacer uniquement avec une batterie du même type ou d'un type recommandé par le constructeur. Mettre au rébut les batteries usagées conformément aux instructions du fabricant.
Battery Disposal (Switzerland)
Refer to Annex 4.10 of SR814.013 for battery disposal.
IT Power System
This product is suitable for connection to an IT power system with a phase-to-phase voltage not exceeding 240 V.
Peripheral Usage
This terminal should only be used with peripheral devices that are certified by the appropriate safety agency for the country of installation (UL, CSA, TUV, VDE) or those which are recommended by NCR Corporation.
Warning: DO NOT connect or disconnect the transaction printer while the terminal is connected to AC power. This can result in system or printer damage.
Warning: DO NOT connect or disconnect any serial peripherals while the terminal is connected to AC power. This can result in system or printer damage.
Grounding Instructions
In the event of a malfunction or breakdown, grounding provides a path of least resistance for electric current to reduce the risk of electric shock. This product is equipped with an electric cord having an equipment-grounding conductor and a grounding plug. The plug must be plugged into a matching outlet that is properly installed and grounded in accordance with all local codes and ordinances. Do not modify the plug provided – if it will not fit the outlet, have the proper outlet installed by a qualified electrician. Improper connection of the equipment-grounding conductor can result in a risk of electric shock.
The conductor with insulation having an outer surface that is green with or without yellow stripes is the equipment-grounding conductor.
If repair or replacement of the electric cord or plug is necessary, do not connect the equipment-grounding conductor to a live terminal. Check with a qualified electrician or service personnel if the grounding instructions are not completely understood, or if you are in doubt as to whether the product is properly grounded.
Use only 3-wire extension cords that have 3-prong grounding plugs and 3-pole receptacles that accept the product’s plug. Repair or replace damaged or worn cords immediately.
Out of Box Failure (OBF)
If you experience an out of box failure (OBF) during installation or staging related to a missing, wrong or defective unit or item, simply provide NCR with a detailed description of the issue and the item will be replaced free of charge. For assistance with this process send an email to CustomerSat.Retail@ncr.com with the following details:
| • | NCR Sales Order # (Sales Order # are located on the box) |
| • | Date of Product Installation |
| • | Product Model # |
| • | Unit Serial # |
| • | NCR part # of defective/missing/wrong component |
| • | Description of Failure (please be specific. For example: “display will not power on”) |
| • | Customer/Requestor’s contact name, phone number and/or e-mail address |
| • | Address to ship replacement part(s) |
Transport the product n its original packaging to prevent impact damages.
If you do not have access to a computer, you may leave a voice message at: 1-800-528-8658 (USA), or (International) +1-770-623-7400. When leaving a message, please provide a phone number and/or an email address so NCR can contact you if additional details are needed.
Note: Used equipment that experiences a failure does not qualify as an OBF and should go through the NCR warranty process.
Warranty
Warranty terms vary by region and country.
All parts of this product that are subject to normal wear and tear are not included in the warranty. In general, damages due to the following are not covered by the warranty.
| • | Improper or insufficient maintenance |
| • | Improper use or unauthorized modifications of the product. |
| • | Inadequate location or surroundings. Site installation must conform to guidelines listed in the NCR Mobile Gateway Controller Site Preparation (B005-0000-2294) and the NCR Workstation and Peripheral AC Wiring Guide (BST0-2115-53). |
For detailed warranty arrangements please consult your contract documents.
Returning Defective Hardware for Service
Use the following procedure to report/return defective hardware.
Call the NCR Customer Care Center at 1-800-262-7782 and have the following information available when you place the call.
| • | Class/Model number of the defective equipment |
| • | Serial Number of the defective equipment |
| • | Equipment location in the store |
| • | Description of the problem, including any system error codes, error condition, or guidance to the area of failure. |
The NCR Agent will provide you with a work order number, which serves as your Return Material Authorization (RMA). Please provide the RMA on the outside of the shipping box.
Note: A work order must be opened for each device that is shipped for repair.
Shipping Address:
NCR Corporation-DCA Depot
200 Hwy 74 South
Peachtree City, GA 30276
Attn: Dock Door 8