Loading Printer Paper Roll

Change the paper when either of the following conditions occur.

Amber LED Light	Description	Action
Blinks slow	The paper is low. There is approximately 1.5 to 7.5 meters (5 to 25 feet) of paper remaining on the roll. Depending on system application, the host computer may send out an alert when the paper is low.	Change the paper roll as soon as possible to avoid running out half way through a transaction.
Blinks fast	The paper is out.	Change the paper roll immediately or data may be lost.

Amber LED Light

Description

Action

Blinks slow

The paper is low.

There is approximately 1.5 to 7.5 meters
(5 to 25 feet) of paper remaining on the roll. Depending on system application, the host computer may send out an alert when the paper is low.

Change the paper roll as soon as possible to avoid running out half way through a transaction.

Blinks fast

The paper is out.

Change the paper roll immediately or data may be lost.

Caution: Do not use the printer or host computer if the printer runs out of paper. The printer does not operate without paper, but it may continue to accept data from the host computer. Because the printer cannot print any transactions, the data may be lost.

For more information on printer tasks and troubleshooting procedures, refer to the publications in the following table.

Component	Publications
NCR 7199 Thermal Receipt Printer	NCR 7199 Thermal Receipt Station Printer User Guide (BCC5-0000-5172)
NCR 7199 Thermal Receipt Printer	NCR 7199 Thermal Receipt Station Printer Service Guide (BCC5-0000-5174)

To load or change the printer paper roll, perform the following steps:

1.Open the Lower Module Door. For more information, refer to Opening the Kiosk.

2.To open the printer, lift the printer cover handle and pull the receipt cover forward.

3.For paper roll replacement, remove the used paper roll out of the printer.

4.Load the new paper roll.

a.Tear off a full turn of the paper from the new paper roll. This is important because the end of the paper is usually fixed to the roll with glue or other adhesive substance that could cause a paper jam or print head damage.

b.Cut the paper at a 90–degree angle; otherwise, the paper sensor may not detect the paper.

c.Place the new paper roll in the paper bin with a little paper extending upward.

Note: Ensure that the paper unrolls from the top of the roll, otherwise the printer cannot print on the paper because the thermal coating is on the wrong side.

5.Close the receipt cover.

6.Remove excess paper by tearing it against the printer cutter blade.

7.To ensure print quality and proper alignment of the paper, press the paper feed button to advance the paper. Advance about 30 cm (12 in.) of paper.

8.Tear off the excess paper against the printer cutter blade.

9.Close the Lower Module Door. For more information, refer to Closing the Kiosk.