Receipt Printing is Light or Spotty
| Cause | What to Do | Where to Go |
|---|---|---|
| Thermal print head may be dirty | Open the receipt cover and clean the thermal print head with cotton swabs and isopropyl alcohol. Warning
Do not use alcohol to clean other parts of the printer. Damage will occur. | Refer to Cleaning the Printer. |
| Contact a service representative if this does not resolve the problem. | Refer to Contacting a Service Representative. |
Note
The thermal print head does not normally require cleaning if the recommended paper grades are used. If a non–recommended paper has been used for an extended period of time, cleaning the print head with alcohol and cotton swabs will not be of much benefit. For information on the recommended paper, refer to Selecting thermal receipt paper. For information on power consumption, refer to Power Requirements.
