Post Voiding Transactions

The Post Void function uses customer receipt information to void the sales or return transaction. If the customer does not have a receipt, the transaction can still be voided using an alternative option. Only authorized associates can post void a sales or return transaction.

Note

If discount coupons were redeemed in a post-voided sales transaction, the POS application also voids the redemption of the discount coupons in the store’s transaction records. The coupons can then be used again in new sales transactions.

When integrated with the Verifone Point payment solution and if the transaction to post void includes a credit tender, the POS application checks if the payment solution or PIN pad is offline. If the payment solution is offline, the POS application then checks if the offline credit transactions have exceeded the configured limit. The POS displays an information message to direct the associate to use a different terminal to process credit tenders if the limit has been exceeded. For more information about payment solutions, consult with an NCR Representative.

When integrated with Common Client payment solution and the transaction times out to the authorizer while voiding, the associate can retry the process or select another tender.

Configurable features

The POS application can be configured with the following features.

  • Disable the post void option for specific tenders. Refer to the following option:
  • Set the allowable time limit for post voiding a transaction. If the configured allowable time has elapsed, the sales transaction can no longer be post-voided and the items have to be returned. For a return transaction that has exceeded the allowable time for post voids, the transaction can no longer be post-voided and the items must be resold. Refer to the following option:
  • Enable the POS application to use third-party applications, such as IDScan.net, to scan receipts. Refer to the following sections:
  • Prompt the associate to reset the dividend tender when the tender fails to void. Refer to the following option:
  • Prevent the transaction from post voiding if the first credit, debit, gift, and house card tender or other authorizable tender fails to reverse during authorization. An information message that the transaction could not be voided is displayed. When the first card tender fails to reverse, the associate can retry to post void the transaction at a later time. If there are multiple card tenders and only some reversed, the transaction will have to be manually adjusted by the sales audit department. Refer to the following option:
    • Tender Setup > Stop Post Void Transaction When First Authorization Reversal Fails
  • Prompt the associate to retry voiding the credit, debit, and house card tenders when the tenders fail to void. Refer to the following option:
  • Open the cash drawer when post voiding a sales or return transaction paid with cash. Refer to the following option:

Printing receipts

  • Print the post void-related receipts or receipt details. Refer to the following section:

Gift card features

  • Prompt the associate to reset the gift card amount when the gift card reversal fails. This feature applies to post void transactions dealing with gift card purchases only. Refer to the following option:
  • Prompt the associate to reset the gift card and merchandise card tenders when the tenders fail to void. Refer to the following option:

Chit printing

  • Specify the phone number that is printed on the chit whenever a gift card reversal fails. This feature applies to post void transactions dealing with gift card purchases only. Refer to the following option:
    • Gift Card Setup > Phone for Gift Card Purchase Void Failure
      Note

      The POS prints the chit only when the associate selects Reset Later.

  • Enable the POS application to print post void customer chit for a specific tender. Refer to the following option:

Member loyalty features

  • Disable the POS application from printing the member information on the receipt when a loyalty member is added to a transaction and the Loyalty Member Information screen is displayed. Refer to the following option: