Issuing Claim Checks

The POS application provides store customers the option to purchase items and claim them at a later date. Customers are given printed claim checks for their deposited items. Authorized associates can assign items to separate claim check groups for transactions with multiple customers or multiple pickup dates.

Claim checks can be issued in the following scenarios:

• During a sales transaction when the customer chooses to request a claim checks for the items. For more information, refer to Issuing claim checks during sales
• After the customer purchases the items and requests a claim checks. For more information, refer to Issuing standalone claim checks.

When the POS is integrated with IDScan.net, retailers can scan and validate government-issued IDs. Customer information is then populated in the POS screens. For more information, refer to Validating customer information. For required installation setup, refer to Configuring SAIL for IDScan.net Integration.

Configurable features

The POS application can be configured with the following features.

• Enable the Claim Check button on the Item Services screen or on the Services screen. Refer to the following option:
  • Menu Buttons > Enable Claim Check Button
• Define the claim check policy text that is printed on the claim check. Refer to the following option:
  • Receipt Printing > Claim Check Policy
• Display a confirmation screen after entering claim check details. Refer to the following option:
  • Item Services > Enable Claim Check Confirmation
• Disable the Individual Claim Check button on the Claim Check Item Selection screen. Refer to the following option:
  • Menu Buttons > Enable Individual Claim Check Button
• Disable the Group Claim Check button on the Claim Check Item Selection screen. Refer to the following option:
  • Menu Buttons > Enable Group Claim Check Button
• Determine which customer information are required or optional when issuing claim checks to customers. Refer to the following options:
  • Information Form Definitions > Optional Fields
  • Information Form Definitions > Required Fields
• Display the # Bags field as a required or optional customer information on the Claim Check Details screen. The # Bags field determines the number of bags to be claimed on the pickup date. For more information, refer to the following sections:
  • Information Field Definitions
  • Information Form Definitions

The following sections describe the two methods of assigning claim checks to store items.