Selling Non-merchandise Items

Some retailers might have to sell products and services that are not physical products and thus are considered as non-merchandise items. During these transactions, associates would not have a bar code to scan. The POS application processes the transaction using the stock keeping unit (SKU) or the universal product code (UPC) for the non-merchandise item.

The POS application supports the following features for selling non-merchandise items:

• Charging fees for classes or events
• Charging fees for a Mail Order Send
• Charging fees for visual props
• Charging fees for shopping bags

Depending on the locality of the store, taxes are applied to non-merchandise items. For example, some locations may add tax to a particular non-merchandise item while some might not.

To sell non-merchandise items, retailers must do the following first:

• Specify which non-merchandise items are offered to store customers. For more information, refer to Item Services > Non-Merchandise Items .
• Configure the non-merchandise items definitions before specifying the non-merchandise items that are displayed on the POS application. For more information, refer to Non-Merchandise Items Definitions.

Configurable features

The POS application can be configured with the following features.

• Specify the non-merchandise items that are displayed in Item Services of the POS application, and enable associates to return non-merchandise items. Refer to the following options:
  • Item Services > Non-Merchandise Items
  • Item Services > Enable Item Services in Returns
• Customize the non-merchandise item definition functions. Refer to the following options:
  • Non-Merchandise Items Definitions > Prompt Scheme
  • Non-Merchandise Items Definitions > Description
  • Non-Merchandise Items Definitions > Parent Item ID
  • Non-Merchandise Items Definitions > Item Code
  • Non-Merchandise Items Definitions > Print Chit
    Note

    This option is currently not supported in returns and exchange transactions.

  • Non-Merchandise Items Definitions > Print On Receipt
    Note

    This option is currently not supported in returns and exchange transactions.

• Define which information is collected about the customer. Refer to the following option:
  • Information Form Definitions
• Print the Stock Keeping Unit (SKU) number on the receipt and display it on the screen regardless of whether the item is entered using the SKU or UPC number. Refer to the following option:
  •  Receipt Printing > Print product code (SKU) on receipt and POS UI regardless of method of lookup
• Enable the POS application to accept paid-in transactions using Item Services and to require an authorization override when performing the transaction. Refer to the following options:
  • Non-Merchandise Items Definitions > Non-Merchandise Item ID > Enhanced Paid In
  • Authorization Overrides > Authorization Functions > EnhancedPaidIn
  • Information Form Definitions > Info Set Name > EnhancedPaidInScheme
  • Information Field Definitions > Field ID > ReasonCode
  • Information Field Definitions > Field ID > PONumber
  • Information Field Definitions > Field ID > VendorName
  • Item Services > Non-Merchandise Items . Set the value to EnhancedPaidIn.
  Note

  This feature requires additional retailer integration. For more information, consult with an NCR Representative.